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TRACK AND TRACE POSTAL SERVICE/S
We ship world wide and to africa
OPEN Mon - Fri - 9am - 6PM
ORDER AND SHIPMENT
 
A. FROM OUR WEBSITE
With our online catalogue you can browse through our Product selections by using our simple to operate shopping cart system. Our online Boutique has been up and running several months ago and according to our system we are attracting people from all over the globe. We plan to provide to our customers a variety of products and our catalogue will continue to increase daily.
 
Please note: Prices on the website are in pounds sterling (GBP) but can be changed in the currencies provided and do not include shipping costs, which will be added at the end of the ordering process. Goods are shipped from the UK.
 
B. HOW TO ORDER

IF YOU HAVE AN ACCOUNT WITH US PLEASE FOLLOW FEW STEPS BELOW
 
When you have completed your shopping and have clicked CHECKOUT you will be taken to the Login page. Here we will ask if you are a returned or new customer. Please login accordingly, and click Continue.
 
If you have forgotten your password, click on Forgot your password (?) to have it emailed to you. If you are not a returned customer you can still open an account if you so wish.
 

REF: OUR ALTERNATIVES PAYMENT METHODS

Please don’t be alarmed or confused, we are currently not using PAYPAL, AMAZON or KLARNA.

1. BANK TRANSFER: ONCE CLICKED THE PAGE WILL OPEN WITH OUR BANK’S DETAILS PLEASE SEND PAYMENT TO OUR ACCOUNT WITH YOUR ORDER REFERENCE PLEASE.

2. UK PURCHASED/POSTAL ORDER: YOU BUY IT FROM ANY UK POST OFFICE, BUY IT IN OUR BUSINESS’S NAME, THEN WRITE YOUR ORDER ID ON THE BACK THEN SEND IT TO OUR ADDRESS

(PLEASE NOTE: FOR CUSTOMERS BASED IN UNITED KINGDOM ONLY)

3. CHEQUE: SEND YOUR CHEQUE WITH OUR BUSINESS NAME ON IT ALSO INCLUDE YOUR ORDER ID ON THE BACK THEN POST IT TO US.

4. WESTERN UNION: SEND MONEY VIA WESTERN UNION… PLEASE EMAIL OR CALL US FOR RECEIPIENT’S DETAILS.


C. AVAILABILITY OF GOODS
All listed items and special offers are subject to availability. Stock levels are updated daily and you can always enquire about items not currently available by ringing or sending us an email but please provide us with accurate information and we will do the rest for you.
In addition, it is important to know that the products might have a new packaging as compared to the image shown on the website, however if the product is same and only the packaging is new, this will be considered as the same product.

D. PROCESSING
As soon as we receive a clear payment for your order, we start processing your order. In case if all the items are available and in stock, the orders are processed and posted within 24 hours.
Having said that, if any of the items are not in stock, you are informed by our customer support through telephone or email. In this situation, we always wait for your advice about getting a partial refund or choosing an alternative product.

E. PACKAGING & POSTING
We use Royal Mail and Parcel Force for the shipment that is why we are unable to add any further instructions for their drivers. This means, we expect you to be at home to receive your parcel. All parcels will be despatched through trackable service where a customer has selected trackable delivery option and we always send you parcel tracking number in email. We cannot send bigger boxes through Royal Mail because of the service specifications and the parcels are always posted to the delivery address provided by you.

F. WHAT CAN CAUSE A DELAY?
Holidays. (Holidays don’t count as a business day and should be considered when calculating shipping times).

Natural Disasters. 
Customs or carrier delays.
Customer provided the wrong shipping address. 
Customer did not choose the correct payment method.
Customer did not choose the correct shipping cost based on the country or continent of residency. 
Customer provided the wrong email address thus will prevent communication between both parties.
Customer did not provide the correct phone number in case of direct contact. 

G. DELIVERY SERVICES AVAILABLE (ROUGH GUIDE)
Special Delivery Next Day Guaranteed by 1pm /Monday to Friday only and order must be placed before 3pm (GMT). If you choose the saturday service you will pay a bit more.
International Recorded Signed for can take up 7 days or more. 
Europe Recorded signed for can take 5 days or more.
UK First Class Recorded Service can take 1-3 working days.
UK Second Class Recorded service can take 2-5 working days.
 
The delivery time does not include any public holidays or weekends. For overseas orders, you may have to pay a custom duty; this depends upon the law of your country. Please note that we cannot be held responsible for items delayed in the postal system as this is beyond our control.
 
H. DELIVERY
As soon as you receive the parcel, please make sure that it is not opened or damaged, in case if you find any such thing, immediately tell the postman/driver and also inform us. The invoice paper is always included in the parcel. In case if you are not home, the delivery person may leave a contact card for you. This means, you should visit the nearest Post Office or Depot to collect your parcel. Please bring a poof of ID and your tracking number to collect your parcel and make sure that the parcel is not opened, leaked or damaged. If you do not receive your parcel between 14 to 21 days, please let us know immediately so that we can find it for you. We cannot do anything before 14 days and this is because of the policies defined by the shippers. In such situations, we always need a written email from you stating that you could not receive your parcel. In such situations, the shippers may take time of another 4 weeks before they can get back to us with the investigation report. We have to wait for this time frame as per their terms and conditions; there is absolutely no way to make this procedure quicker or earlier. As soon as we receive the feedback from the shippers, we immediately resend you knew items or else you can advise us to make a refund for you. In some cases, this might happen because of a spelling mistake while typing in your delivery address so please make sure that you provide us a right delivery address.
 
I. CANCELLATION
You can cancel your order on the same day before 5:00pm (if your order is still in our possession and not despatched) otherwise we may despatch you order. In case if you are unable to inform us on time and the order is already despatched, the only way to cancel that order is to wait until you receive the items and then send them back to us to get the refund for the total amount of products minus the postage spent.
 
J. RETURNS
Steps to follow: You can return any items within 14 working days from the date you received them. Should make a return, it is always advisable that the returned items are unopened and unused, please make sure they are packed and you have included the original invoice while returning them as is causes un-necessary delay in processing the items. Some terms cannot be accepted for return for hygienic reasons. You can write down a small note on the invoice paper to tell us the reason why you are sending the items back and what products do you want as a replacement.
Please note: The return address is our office and not our physical shop we don’t have any at the moment online trade online (All Afroboutique Ltd, 1 Throstle Drive, Leeds / LS10 4JW).
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us at customerservice@allafroboutique.com quoting your order reference of your decision to cancel your order by a clear statement (e.g. a letter sent by post, or e-mail).
 
Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us).
 
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –
 
A.14 days after the day we receive back from you any goods supplied, or
 
B. (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
 
C. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
 
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.
The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The right to cancel does not apply to the following kind of contracts:
Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.