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TRACK AND TRACE POSTAL SERVICE/S
We ship world wide and to africa
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Terms and Conditions

TERMS AND CONDITIONS

 

Placing an order through our online shop at allafroboutique.com indicates that you agree on our terms and conditions. Payments must be with your own card and with enough funds to make payment. Fraudulent use of cards or Paypal accounts will be reported to the relevant authorities. We may suspend or cancel your order as well as your registration if you breach these terms and conditions.
 

Ordering:

 

You don’t have to register yourself on our website to make orders. Simply select the items and their quantity to add them in the shopping basket. Make sure that you are choosing the correct items and quantity. Once done, you need to select the desired shipping type out of several options. You have to add at least one address to select it as your billing and delivery address. The billing address has to be the address where your credit/debit card is registered. Please make sure that you provide all the correct details for a successful order to avoid any further delays.

 

For Paypal account holders, your billing address is your delivery address and in no circumstances we will send your parcel to a different address other then the one at your pay pal account.

 

In a case of moving home, it is your responsibility to update your account with your new details before buying from us and not after placing your order as it will only delay the whole process and in some cases your order might be cancelled.
 

Payments:

 

Once you completed the steps of adding products to the shipping basket and you have chosen the right shipping, then you have to check out for the payment. The quickest and safest method to pay is to pay online by using your CREDIT/DEBIT CARDS, PAYPAL or UKASH.

 

For a successful order, the payment transaction has to be approved by the bank. It is important to know that the delivery charges are based on one box of parcel. Your card will automatically be charged at the time of check out and making payment. This is a secure and automated process handled by the Barclays.
 

Please note, we accept all the debit/credit cards and you can also pay by using Pay pal or UKash and rarely do we accept western union. You can even pay by using a postal order, write your order reference number with the payment so that we can identify your transaction. Once your order is completed and the payment is received, you will receive the confirmation email from us.

 

VAT:

Please note, all prices include the VAT. If you are ordering from outside the Europe and the goods are going outside the Europe as well, then you don’t need to pay the VAT. However if you are within the Europe and you have a business as well as a valid VAT, then you need to provide us these details to the exemption from the VAT. In all other cases, you have to pay the VAT as per UK law.

 

Processing:

 

As soon as we receive a clear payment for your order, we start processing your order. In case if all the items are available and in stock, the orders are processed quicker and posted on same day or latest by next working day. However if any of the items are not in stock, you are informed by our customer support through telephone or email. In this situation, we always wait for your advice about getting a partial refund or choosing an alternative product.

 

 

Products:

 

It is important to know that the products might have a new packaging as compared to the image shown on the website, however if the product is same and only the packaging is new, this will be considered as the same product.

 

Cancellation:

 

You can cancel your order on the same day before 4:00pm otherwise we may despatch your order. In case if you are unable to inform us on time and the order is already despatched, the only way to cancel that order is to wait until you receive the items and then sending them back to us to get the refund for the total amount of products.

 

Posting and Packaging:

 

We use Royal Mail and Parcel Force for the shipment that is why we are unable to add any further instructions for their drivers. This means, we expect you to be at home to receive your parcel. All parcels will be despatched through trackable service and we always send you parcel tracking number in email and where to track it.

 

We cannot send bigger boxes through Royal Mail because of the service specifications and the parcels are always posted to the delivery address provided by you.

 

 

 

 Delivery:

 

As soon as you receive the parcel, please make sure that it is not opened or damaged, in case if you find any such thing, immediately tell the postman/driver and also inform us. The invoice paper is always included in the parcel. In case if you are not home, the delivery person may leave a contact card for you. This means, you should visit the nearest Post Office or Depot to collect your parcel. Please bring a poof of ID and your tracking number to collect your parcel and make sure that the parcel is not opened, leaked or damaged.

 

If you do not receive your parcel between 14 to 21 days, please let us know immediately so that we can find it for you. We cannot do anything before 14 days and this is because of the policies defined by the shippers.

 

In such situations, we always need a written email from you stating that you could not receive your parcel. In such situations, the shippers may take time of another 4 weeks before they can get back to us with the investigation report. We have to wait for this time frame as per their terms and conditions; there is absolutely no way to make this procedure quicker or earlier. As soon as we receive the feedback from the shippers, we immediately resend you new items or else you can advice us to make a refund for you. In some cases, this might happen because of a spelling mistake while typing in your delivery address so please make sure that you provide us a right delivery address. The delivery estimated time is 2 to 4 working days for the normal post and the next working day for the next day delivery. This time is treated only when you place your orders before 3:00pm. Any orders you place after 3:00pm will be processed next morning. The delivery time does not include any public holidays or weekends. For overseas orders, you may have to pay a custom duty; this depends upon the law of your country. Please note that we cannot be held responsible for items delayed in the postal system as this is beyond our control.

 

 

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